How can I access my cPanel account?

To access your cPanel account you have two options.

Option 1: Via the Prompt client area

To access your cPanel account seamlessly via the client area follow the steps below.

Step 1: Login to the client area using the 'Login' button on our main website (or via this URL: https://clients.promptwebhosting.com.au/clientarea.php).
Step 2: Using the navigation select 'Services > My Services'.
Step 3: Click the service you would like to access cPanel for.
Step 4: Click 'Login to cPanel' on the left hand side menu under 'Actions'. It is shown below:


Login to cPanel via client area.

Option 2: Direct URL in browser

To access your service directly via a URL or bookmark you can use one of the variations below.

If your domain resolves correctly it is recommended that you use:

cpanel.mydomain.com.au
or
mydomain.com.au/cpanel

If your domain is currently not resolving correctly (e.g. transferring) you can use the IP address:

111.222.333.444/cpanel (use your assigned servers main IP address)

If you know your assigned server name you can also use that, for example:

servername.promptwebhosting.com.au/cpanel

If you get stuck, please contact us via live chat or open a support ticket.


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